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Privacy Policy

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1. Introduction

Tectron, Lda (hereafter referred to as Tectron or "we") welcomes you to our website, which we will refer to as “online services.” We appreciate your interest in our company, the brands we sell, and our products and services.

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2. Tectron Respects Your Privacy

Protecting your privacy in the processing of personal data is a fundamental part of our corporate policy. Personal data collected during your visit to our online services is treated confidentially and in compliance with legal provisions. Data protection and information security are part of our corporate policy.

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3. Data Controller

Tectron, Lda is responsible for processing your personal data, with exceptions outlined in this privacy policy.

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Contact Information:

Tectron, Lda
Av. Pedro Alvares Cabral, 230, Linho, 2714-544 Sintra
tectron@tectron.pt

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4. Collection, Processing, and Use of Personal Data

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4.1 Personal Data Collected Through This Online Service:

  • Contact and Communication Data: Name, Surname, Email, Mobile, Address, Postal Code, Location.

  • Customer History: model, serial number, manufacture date, installation date.

  • Primary Contractual Data (e.g., contractual or product interests).

  • Accounting, Tax, and Financial Data.

  • Transaction Date.

  • Assistance and Maintenance Service Data.

  • Satisfaction Survey Responses.

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4.2 Principles

Personal data includes all information related to an identifiable person, such as name, address, mobile number, email, primary contractual, accounting, and payment data. We collect, process, and use personal data (including IP addresses) only when legally justified or with your consent.

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4.3 Purpose of Processing and Legal Bases

Tectron will process your personal data for the following purposes and based on the following legal bases:

  • Purpose: Providing online services and fulfilling contractual terms.
    Legal Basis: Fulfillment of contractual obligations.

  • Purpose: Responding to inquiries through contact forms, questions, opinions, or requests for advice.
    Legal Basis: Fulfillment of contractual obligations or legitimate interest.

  • Purpose: Communication and marketing campaigns, such as product and service campaigns.
    Legal Basis: Your prior consent.

  • Purpose: Sending newsletters and/or news via electronic means, provided you have given express consent.
    Legal Basis: Legal obligations, consent, or contract execution.

  • Purpose: Contests and promotional campaigns per their terms and conditions.
    Legal Basis: Fulfillment of contractual obligations and prior consent.

  • Purpose: Fulfilling contractual obligations under our service agreements.
    Legal Basis: Fulfillment of our contractual obligations. Note: Failure to provide necessary data may result in the loss of contractual rights.

  • Purpose: Customer complaint management.
    Legal Basis: Legitimate interest in improving our products, services, and online offers.

  • Purpose: Product quality monitoring and addressing quality deviations.
    Legal Basis: Compliance with legal obligations and legitimate interest.

  • Purpose: Providing requested documentation.
    Legal Basis: Your prior consent.

  • Purpose: Responding to technical assistance requests.
    Legal Basis: Your prior consent.

  • Purpose: Device warranty registration.
    Legal Basis: Your prior consent.

  • Purpose: Reporting online offer anomalies for security purposes.
    Legal Basis: Compliance with legal obligations and legitimate interest.

  • Purpose: Product and service surveys for customers or consumers, electronically or by phone.
    Legal Basis: Legitimate interest and prior consent.

  • Purpose: Protecting and defending our rights.
    Legal Basis: Legitimate interest in asserting and defending our rights.

 

4.4 Registration

To access benefits requiring a contract, we will request your registration, collecting necessary data to fulfill the contract, such as name, surname, age, email, payment preferences, and bank account information if applicable.

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4.5 Log Files

Whenever you use the Internet, certain information is transmitted by your browser and saved in log files for a short period. Log files are stored briefly for troubleshooting and security (e.g., identifying cyberattack attempts) and are then deleted.

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4.6 Minors

This service is not intended for individuals under 18.

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4.7 Data Transfer

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4.7.1 Data Transfer to Other Controllers

Your personal data will only be transferred to other controllers when:

  • It is necessary to fulfill a contract.

  • Tectron or another party has a legitimate interest in the transfer, indicated in this privacy policy.

  • You have consented to it.

  • We are legally or judicially required to do so.

 

4.7.2 Service Providers

Tectron may engage external service providers for sales, marketing, contract management, payment processing, programming, data storage, and call center services. These providers are carefully selected and supervised, with a focus on data protection.

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4.8 Retention Period

Data is stored as necessary to fulfill the purpose for which it was collected, meet legal requirements, or due to legitimate interest (e.g., direct marketing).

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5. Contests and Promotional Discounts

With your consent and within legal limits, your data will be used to notify you of prizes won and manage and promote products when you participate in contests or discounts. Specific rules will be available for each contest or discount.

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6. Use of Cookies

6.1 General

Cookies are small text files stored on your device when you visit an online service. They allow us to optimize online offers.

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6.2 Cookie Deletion and Deactivation

Upon visiting our web pages, you will be asked via a pop-up whether you want to allow or disable cookies in your browser settings. Blocking cookies may prevent certain functions from being available.

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7. Web Analysis

Tectron requires statistical information to make our online services more user-friendly and to perform necessary operational and marketing analyses.

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8. Social Plugins

We use social plugins from various networks on our online offers. For further information about data handling by social networks, refer to their respective privacy policies.

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9. YouTube

Our online offers use YouTube, allowing audio and video files to be streamed. For more information about YouTube's data protection practices, visit their privacy policy page.

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10. Newsletter

You may subscribe to our newsletters through our online offers, and you may unsubscribe at any time via a link provided in each newsletter.

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11. External Links

Our online offers may contain links to third-party sites. Tectron is not responsible for the data processing of these sites.

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12. Security

Our employees and service providers are bound by confidentiality and data protection laws. We take necessary technical and organizational measures to protect the data we process.

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13. User Rights

Please use the Contact section to assert your rights. You have the right to information, correction, deletion, restriction of processing, and objection to data processing.

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13.1 Data Portability

You have the right to receive the data you have provided to Tectron in a structured, commonly used, and machine-readable format.

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13.2 Right to Lodge a Complaint with Supervisory Authorities

You have the right to file complaints with the relevant data protection authorities, such as the National Data Protection Commission at geral@cnpd.pt.

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14. Changes to Data Protection Measures

We reserve the right to change our security and data protection measures as necessary, adapting our privacy policy accordingly.

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15. Contact

Please refer to the Contact section for more information on exercising your rights, suggestions, or complaints regarding data processing, or withdrawing consent.

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